Terms and conditions

ORDER INSTRUCTIONS/COMMENTS

We are also unable to make changes to orders once they begin processing.  If you have a special request you'd like to inquire about, please instead notify us via email at http://www.coolwraps.com/contact-us or directly on . If we receive your request prior to your order processing and it is a request we are able to honor, we are happy to do so at that time.  

PROMOTIONS

Restrictions apply to all promotions. Promotions are only effective during the specified date range when the appropriate coupon code is used if required. Promotion discounts cannot be retroactively applied to previous orders even if those orders have not yet shipped.
 
Free Gifts: At certain times our promotions may include a free gift with purchase. Should you decide to return the item you purchased, the free gift must also be returned in brand new condition in order to obtain a full refund for the cost of the purchased item (minus shipping and restocking fee). Should the free gift no longer meet the requirements for a return, or should you chose to keep it when returning your purchased item, the value of your free gift will be deducted from your refund.  Free gifts are limited to availability and colors/sizes/items may be chosen at random. If the free gift is not indicated by customer, we will choose one for you.  Free Gifts may not be exchanged or refunded.  For additional policies regarding returns/refunds, please refer to our Policies page. 
 
Sale Items: All sale items are final sale and cannot be refunded or exchanged.  Coupons and promotions are not valid on sale merchandise.

PAYMENT

We accept your payment by checking account, echeck or debit/credit card through Paypal- the worlds most trusted online payment system.
SALES TAX: Due to state tax laws, we are required to charge local sales tax only in Florida and California.
Visa and Mastercard payments are handled by be2bill for our subsidiary Coolwraps Europe Ltd located Overseas house, 66-68 High road, Bushey Heath, WD23 1GG, ENGLAND.

MAIL

Lost/Damaged by Post Office: We are not responsible for any errors made by the Post Office. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact us at http://www.coolwraps.com/contact-us and we direct you as to how to file a claim with USPS. Thank you for your understanding with this.
Returned Mail: If a package is returned because the address provided to us was not correct, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and shipping and handling will need to be re-paid before we will send the package again.
ORDER QUESTIONS: Please contact us at http://www.coolwraps.com/contact-us

DAMAGED ITEMS/ORDER ERRORS

Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, due to human error, order mistakes are possible. For these reasons it is important to open and inspect your items as soon as you receive them. Please notify us within 14 business days of receiving your package if there is anything wrong with your order. We cannot honor changes outside of the time frames stated within our policies.

CANCELLATIONS/ORDER CHANGES

Cancellations: We do our best to ship items as quickly as possible and because of this the window for cancelling orders is very short.  If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once it has begun processing we are no longer able to cancel your order.  However, when you receive the shipment, it will contain specific instructions on how to return it for a refund (minus the shipping charges and 2$ restocking fee per items).
Order Changes: Due to processing time and inventory counts, we cannot honor change requests to orders after purchase. Please make sure to carefully review your order before submitting it.

BACK-ORDERED AND PRE-ORDERED ITEMS

Payment for all items is collected when your order is placed. Shipping dates indicated on the drop-down menus of back-ordered and pre-ordered items are approximate and are subject to change. All items will only be shipped together in one shipment as soon as all items are ready, please consider placing separate orders for your back-ordered items if you prefer not to wait on them for the rest of your items to ship.

RETURNS (REFUNDS AND EXCHANGES)

RETURNS: We allow up to 14 business days after receiving your package to qualify for a refund for returned items. To ensure that you will receive either a refund or store credit for your return, all products must be returned in unaltered condition. Unless your return is the result of an error on our behalf, your return shipping charges will not be refunded and we will add a 2$ restocking fee per items return. Please send us a message at  http://www.coolwraps.com/contact-us to let us know which items you would like to return and why, making sure to include your order number. When sending your return; include a note with your name, email, order #, and reason for the return. Please save your tracking number when shipping your return to us, as we cannot issue refunds on any returns that are lost by the post office or do not make it to us for any other reason. We will process your return and notify you via email within 3-7 business days of receiving it.

Send returns to :

CoolWraps
c/o Smart Warehousing
1775 S. Pointe Ave
Ontario, CA 91761, USA  
 

PRIVACY NOTICE

This privacy notice discloses the privacy practices of http://www.coolwraps.com .  This privacy notice applies solely to information collected by this web site.  It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.  
3. The security procedures in place to protect the misuse of your information. 
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via http://www.coolwraps.com/contact-us
-      See what data we have about you, if any.
-      Change/correct any data we have about you.
-      Have us delete any data we have about you.
-      Express any concern you have about our use of your data.

SECURITY

We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via http://www.coolwraps.com/contact-us
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APPLICABLE LAW AND JURISDICTION

This contract, its interpretation, execution, application, validity and effects are subject to the applicable laws in force in Florida and the USA, which govern in part or in full all provisions that it contains.
The parties agree that all legal proceedings will be instituted and heard before the courts having jurisdiction in the judicial district of Florida, USA where the parties elect their place of residence.