1. How does the product work?

Our bag shrinks when applying hot air coming from a normal household hairdryer.

2. Why does it shrink better when using the concentrator?

The concentrator increases the heat coming out of the hairdryer by concentrating the airflow which allows for more efficient wrapping.

3. Which size bag should I use to wrap my gift?

The less material you have to shrink the better. Therefore, to achieve the highest quality wrapped gift, we recommend using a bag that most closely fits the size of the gift you are wrapping.

4. Is the bag environmental friendly?

It is eco-friendly. The bag is made of POF component which complies with USDA and FDA regulations.

5. How many times can I use the bag?

Each bag can only be used once.

6. Why do I have to use the hairdryer within 1 inch of the gift to shrink the bag?

We find that using the hairdryer within 1 inch of the bag optimizes the time it takes to shrink the wrap and reduce wrinkles.

7. Is the bag waterproof?

When properly sealed, the gift bag is water resistant.

8. Can I put the bag in the microwave?

No, the gift bags are not safe for use in a microwave.

9. How to remove wrinkles?

Wrinkles can be removed by focusing the hairdryer on the area. However, use caution not to overshrink, and possibly tear, the bag as you smooth out any wrinkles.

10. Where does the product ship from?

We ship from our warehouse in California.

11. How long will it take to receive my order?

All in-stock products are shipped within 24 hours of placing the order. Standard delivery times are between 5-7 business days.

12. Can I return the bags if I’m not satisfied with the product? 

If you are not satisfied with the quality of our product, you can return unused pack within 14 business days for a full refund, minus shipping and a $2.00 restocking fee per pack.

Please check our return conditions in our policy section.

13. How long can I keep the bag without using it?

There is no "expiration date" on our bags. We recommend storing the bags in a dry, cool environment and away from the sun.

14. Do you have other patterns and sizes?

We continue to design new patterns and sizes for our gift wraps. Check our website regularly for new products as they are introduced or follow us on Facebook and/or Twitter to be among the firsts to know about our new products.

15. Why does there seem to be a strong smell when I open the CoolWraps packaging?

The smell is due to the coloring process of the bags and will fade once the CoolWraps package bag is opened and exposed to the air a bit. The smell is not harmful to the user.